DELIVERY POLICY
Estimated delivery time will be specifically shown during the ordering process based on the distance to the customer’s house from the nearest store with stock:
| DISTANCE | ESTIMATED DELIVERY TIME (08:00 – 18:00) |
|---|---|
| Under 20km in HCM, Hanoi | Within the same day or the next day |
| Under 20km in other areas | Within 1-3 days |
| Over 20km | Within 2-7 days |
Estimated time is calculated from the time the James Jewelry Diamond consultant contacts the customer to confirm the order Successful sales can fluctuate early or rarely later.
James Jewelry Diamond commits that all delivered orders are genuine, with original labels, accompanied by invoices, packaged in packaging with logo, tape and 04 James Jewelry Diamond seals.
Before accepting and paying for an order, customers have the right to request to open the box to check whether the goods inside are in accordance with the order information, including: quantity, type, color color, form, and integrity of the goods.
Customers have the right to refuse to receive goods if they discover that the goods are not intact or have no labels.
Please record a video of the entire unpacking process so that any problems that arise can be easily handled.
Jewelry is neatly arranged in the box and sealed with a James Jewelry Diamond stamp.
The box is tightly packed and sealed with 04 James Jewelry Diamond stamps in the middle of each box lid. The surrounding wall of the box is glued with James Jewelry Diamond brand tape.
In case the product you receive is defective, damaged or not as originally described, James Jewelry Diamond commits to protecting you with the Warranty and Exchange Policy.
In case of high value order over 20 million, please deposit in advance:
| Order value | Deposit regulations |
|---|---|
| From 20 Million to under 50 Million | 30% |
| From 50 Million to under 100 Million 50% | 50% |
| Over 100 Million 70% | 70% |
If there are any problems arising during the delivery process that make customers unhappy, James Jewelry Diamond sincerely apologizes and hopes customers can contact James Jewelry Diamond directly to report so that we can improve quality. service.
Hotline 058.915.7979 is completely free from 08:00 to 21:00 (including Tet holidays).
Processing time for complaints or arising about delivery service is from 2-7 working days.
Thank you customers for choosing James Jewelry Diamond products.