CUSTOMER INFORMATION PRIVACY POLICY

Thank you for visiting the website of James Jewelry Diamond. Not only business, customer information security is also one of the top factors James Jewelry Diamondsets out. We respect and commit to keeping private information confidential and only collect necessary information related to sales transactions. To ensure the security of customer information, James Jewelry Diamond
fully implements the following principles:

Providing services and managing and using customers’ personal information for the purpose of managing customers’ databases and promptly handling arising situations (if any).

The purpose of collecting information is to build a system that brings the most convenience to customers.

Therefore, the use of information will serve the following activities:

    • Providing service information and sending notes about information exchange activities between customers and James Jewelry Diamond.
    • Prevent account destruction, appropriation or fraudulent activities.
    • Contact to resolve complaints with customers.
    • Confirm and exchange information about customer transactions at James Jewelry Diamond.
    • In case there is a request from a competent state management agency.

Customers’ personal information on the website jamesjewelrydiamond.com is committed to absolute confidentiality by the management board according to the posted information security policy. The collection and use of customer information is only carried out with the consent of the customer, unless otherwise prescribed by law and this regulation.

Do not use, transfer, provide or disclose to third parties the customer’s personal information without consent, except for the cases specified in this regulation or the provisions of law.

In the event that the information server is attacked by hackers, resulting in the loss of customers’ personal data, the administrator is responsible for notifying and working with the authorities to promptly investigate and handle, and at the same time Notify customers about the incident.

Absolutely secure all customer online transaction information, including digitized accounting invoice information and documents in James Jewelry Diamond’s secure central data area.

JAMES JEWELRY DIAMOND LLC

  • Address: No. 90 Ngo Gia Tu, Phuoc Tien Ward, Nha Trang City, Khanh Hoa Province, Vietnam
  • Tel: 0589157979
  • Email: james.luxuryngt@gmail.com

Customers have the right to check, update or cancel their personal information by logging into the website jamesjewelrydiamond.com and editing or asking the administrator to do this.

Customers have the right to submit a complaint about the disclosure of their personal information to a third party to the administration. When receiving these responses, James Jewelry Diamond will confirm the information, be responsible for answering the reason as well as guide customers to restore and re-secure the information.

When discovering their personal information is used for wrong purposes or scope, customers can send reflection information and provide evidence related to the case to the Board of Directors. The Management Board pledges to respond immediately or at the latest within 24 hours from the time of receiving the complaint.

Forms of reception of complaints:

  • By phone: 0589157979
  • Via email: james.luxuryngt@gmail.com