PERSONAL DATA PROCESSING POLICY

In this Notice, the terms below are understood as follows:

1.1 Products are all products and services that James Jewelry Diamond performs and provides within the scope of James Jewelry Diamond’s business lines.

1.2 Customers are organizations, individuals, and data subjects; including but not limited to, organizations and individuals who interact, transact, access, provide and use James Jewelry Diamond Products (including direct transactions at James Jewelry Diamond, cyberspace and/or other forms); Organizations and individuals participating in James Jewelry Diamond’s programs and events.

1.3 Personal data is information and data of the Customer in the form of symbols, letters, numbers, images, sounds or similar forms in the electronic environment that are associated with a specific person or help identify define a specific person; including but not limited to information and data related to full name, date of birth, gender, nationality, identity card/citizen identification information, personal identification number, passport number , marital status, transaction information, access history. In addition, some information and data are sensitive in nature such as race, health, religious beliefs, political opinions, biometric data, Customer location and other information. can be collected and processed by James Jewelry Diamond when necessary.

1.4 Processing of Personal Data means James Jewelry Diamond’s performance of one or more activities affecting the Customer’s Personal Data, including but not limited to activities such as: collecting, recording, analyzing, confirming, store, edit, disclose, combine, access, retrieve, retrieve, encode, decrypt, copy, share, transmit, make available, transfer, delete, destroy Personal Data or Other related actions.

1.5 Third parties are organizations and individuals other than James Jewelry Diamond and Customers.

For the purposes of processing Personal Data specified in this Notice and depending on the nature, level and type of transaction, James Jewelry Diamond may collect basic and/or sensitive Personal Data. Customer’s following comments:

2.1 Basic customer data such as full name, date of birth, nationality, permanent address, contact address, identity card number information/citizen identification card/ passport, phone number, email, etc.

2.2 Payment-related data, including information about bank accounts, credit cards, etc. (not including detailed card numbers, CVV numbers or other authentication codes with equivalent legal value) equivalent).

2.3 Data according to James Jewelry Diamond’s regulations to participate and/or apply for James Jewelry Diamond’s promotions and events (such as: student card, exam score sheet, certificate of marital status, registration certificate marriage contract, family relationship information…etc) depending on the conditions of each program or event.

2.4 Image, voice and other personal identifying characteristics of the Customer when attending a James Jewelry Diamond program or event or using James Jewelry Diamond Products.

2.5 Personal data reflects the Customer’s activities and history of activities in cyberspace.

2.6 Data about Customers’ preferences and habits.

2.7 Transaction data customers have made with James Jewelry Diamond such as product type and quantity; location, time of transaction and data about Customer’s interaction with James Jewelry Diamond Products or Third Party products related to James Jewelry Diamond Products.

2.8 Data created/extracted from or related to technical systems (including devices, operating systems, software, positioning, browsers, IP addresses, other technical systems) such as: information language settings information, date and time of connection to the website, application usage statistics, application installation, date and time of connection to the application; account name; password; secure login details; usage data; and any other information logged automatically from the connection.

2.9 Data generated/extracted regarding advertising interests; cookie data; clickstream data; browsing history; response to direct marketing; and opt out of direct marketing; other related data and information.

2.10 Other data that James Jewelry Diamond collects will depend on the privacy settings that the Customer has set up with the social network provider, on its devices and applications. The types of data about applications and devices James Jewelry Diamond collects and how long James Jewelry Diamond stores will depend partly on the device and the Customer’s settings and settings. For example, Customers can enable or disable the device’s location through the device’s settings app, etc.

2.11 Other data related to the type of transaction between the Customer and James Jewelry Diamond.

James Jewelry Diamond may collect Customer Personal Data by one or all of the following methods:

3.1 Directly from Customers and/or automated applications such as:

• • Through transactions established between Customers goods and James Jewelry Diamond.
  • When Customers search, register, log in, create, manage accounts, access, transact, interact through James Jewelry Diamond’s available interactive channels (such as website, facebook, zalo, applications…) or the Party The third is related to James Jewelry Diamond Products. When Customers access any James Jewelry Diamond website or use any features or resources available on or through the website.
  • When Customers download or use James Jewelry Diamond’s mobile application.
  • From exchanges and communications between James Jewelry Diamond and Customers (in person, by mail, phone, online, electronic communication or any other means) including surveys, programs, events, etc. events and activities in which the Customer participates.
  • From interactions or automatic data collection technologies: James Jewelry Diamond may collect information including IP address, referring URL, operating system, email browser and any other information recorded automatically from connection:
  • Cookies, flash cookies, pixel tags, electronic beacons, or other tracking technologies.
    • Any technology capable of tracking individual activities across devices or websites.
    • Location information or other metadata provided by a device.
    • Other means: James Jewelry Diamond may collect Personal Data when Customers interact with James Jewelry Diamond through any other means.

3.2 From Third Parties, social network platforms and other sources:

• From suppliers, service providers, partners or parties related to James Jewelry Diamond and/or Customers.
• From a Third Party who is the legal representative of the Customer related to providing and processing the Customer’s Personal Data.
• From a competent state agency; banks, credit institutions.
• From any available public information source or from social networking platforms (google, facebook, zalo…) that the Customer has posted and updated.
• When James Jewelry Diamond collects Personal Data from Third Parties and other sources, James Jewelry Diamond ensures that such data is transferred to James Jewelry Diamond appropriately and in strict compliance with applicable laws.

4.1 Customer’s personal data will be processed by JAMES JEWELRY DIAMOND in accordance with this Notice and for specific purposes. Depending on each case, JAMES JEWELRY DIAMOND may process Personal Data in accordance with the purposes agreed by the Customer or in accordance with the law.

4.2 JAMES JEWELRY DIAMOND processes Customer Personal Data for one or all of the following purposes:

• • Serving issues related to Customer transactions at JAMES JEWELRY DIAMOND, including:
    • Customer identification and authentication to access accounts and manage Customer’s member accounts; protect against fraud, tampering, destruction, account misappropriation and/or other illegal activities.
    • Enter and check the completeness and accuracy of the Customer’s personal data entered into the system, compared with relevant data sources; Update Customer Personal Data.
    • Confirm and carry out financial transactions related to online payments.
    • To protect or exercise JAMES JEWELRY DIAMOND’s rights, including collecting fees, recovering any debt owed by Customer to JAMES JEWELRY DIAMOND;
    • Handling customer requests and orders; Transporting Products to Customers Confirming, processing, and exchanging information related to transactions between Customers and JAMES JEWELRY DIAMOND.
    • Manage information, data, and transaction history of customers at JAMES JEWELRY DIAMOND.
    • Provide Customers with information about Products, promotions, events, and activities of JAMES JEWELRY DIAMOND or Third Parties that may be of interest to Customers.
    • To recommend Products that may be of interest to Customers, identify Customer preferences and personalize Customer experience with Products; Implement JAMES JEWELRY DIAMOND’s advertising, promotion, incentive and support programs in accordance with legal regulations, without causing damage to customers.
    • Contact, provide, send documents and information related to updating Customer’s personal data, notify Customers of changes and updates to JAMES JEWELRY DIAMOND’s website, applications or devices.
    • Send communications about Customer account management and website, application or device features.
    • To communicate with Customers regarding the Products; Answer and respond to customer complaints, suggestions and requests.
    • Carry out other purposes that JAMES JEWELRY DIAMOND believes will benefit the Customer.
  • To operate, develop, provide, improve and improve the quality of JAMES JEWELRY DIAMOND Products:
    • To implement regulations related to JAMES JEWELRY DIAMOND’s information system security and protection of Customer Personal Data.
    • To measure usage, analyze, improve quality and develop JAMES JEWELRY DIAMOND Products.
    • Improve the interface and/or content of items on JAMES JEWELRY DIAMOND’s website and applications to better serve customers.
    • Market research, trend analysis, statistics, surveys and data analysis related to Products.
  • To exercise the rights and obligations of JAMES JEWELRY DIAMOND in implementing and complying with laws and regulations of JAMES JEWELRY DIAMOND and Third Parties:
    • For the purpose of preventing and combating money laundering, combating terrorist financing, and complying with embargoes according to regulations from time to time.
    • To prevent, deter, and detect fraud and abuse, credit risks to protect Customers, JAMES JEWELRY DIAMOND and others; At the same time, to comply with JAMES JEWELRY DIAMOND’s legal obligations regarding fraud prevention.
    • Serving activities, sales transactions, transfers, and transfers of business and/or assets of JAMES JEWELRY DIAMOND.
    • For audit purposes, the unit advises JAMES JEWELRY DIAMOND. Serving transactions of sale, transfer, transfer of rights, benefits or obligations under the Customer’s contract(s) with JAMES JEWELRY DIAMOND.
    • Implement and comply with agreements and/or contracts between JAMES JEWELRY DIAMOND and Third Parties in accordance with legal regulations.
    • Providing parties providing products and services to JAMES JEWELRY DIAMOND.
    • Meet or comply with JAMES JEWELRY DIAMOND’s internal policies.
    • Comply with relevant legal obligations or for JAMES JEWELRY DIAMOND’s legitimate interests in data collection and security.
    • To meet or comply with legal regulations, written requests, decisions issued by courts, competent state agencies or other regulatory agencies or organizations.
  • JAMES JEWELRY DIAMOND may use Customer’s personal data recorded by the security surveillance system for the following purposes: (i) for security and social order purposes; (ii) detect and prevent violations that may arise at JAMES JEWELRY DIAMOND or in the use of JAMES JEWELRY DIAMOND Products; (iii) detect and prevent criminal acts; and/or (iv) to conduct investigations of other arising issues;
  • Other purposes that JAMES JEWELRY DIAMOND determines appropriate from time to time or any other purposes required or permitted by law.

4.3 JAMES JEWELRY DIAMOND processes Customer’s Personal Data for one or all of the above purposes depending on the nature and level of the Customer’s transaction. Customers have the right to refuse to allow JAMES JEWELRY DIAMOND to process Personal Data for one or more of the above purposes by sending a request to JAMES JEWELRY DIAMOND according to the contact information stated in this Notice. In case JAMES JEWELRY DIAMOND does not receive any request from the Customer, by expressing consent as mentioned in this Notice, JAMES JEWELRY DIAMOND understands that the Customer voluntarily agrees to allow JAMES JEWELRY DIAMOND to have full rights to process Personal Data. of the Customer for all the above purposes.

For the purpose stated in this notice and other purposes agreed by the customer or in accordance with the law, the subject is processed by the customer’s personal data including the following organizations and individuals:

5.1 James Jewelry Diamond (including employees, James Jewelry Diamond’s personnel are assigned, assigned the task of processing personal data of customers).

5.2 Service companies related to James Jewelry Diamond’s business, including but are not limited to post, telecommunications services, data processing, information technology, technology support, Trung Trung Data center, product operating, operating electronic news sites, applications, equipment of James Jewelry Diamond.

5.3 Payment service providers and services related to payment transactions via electronic and applications;

5.4 Companies providing accounting, auditing, valuation, valuation services, law firms and other consulting units of James Jewelry Diamond.

5.5 Transactions/plans to trade, transfer, transfer business and/or assets and/or contributed capital, shares of James Jewelry Diamond.

5.6 Individuals and organizations intend to pay any unpaid amount of customers with James Jewelry Diamond. . .

5.7 Other organizations and individuals in accordance with the law and in accordance with the purpose of processing personal data of customers.

6.1 For the purposes stated in this Notice, Personal Data must be updated and supplemented promptly to suit the processing purpose.

6.2 Correction of Personal Data.

Customers can access their accounts to view and edit their Personal Data.

In case the Customer cannot edit directly for technical or other reasons, the Customer can send a written request to James Jewelry Diamond to request James Jewelry Diamond to edit Personal Data for the Customer. Based on the request and information provided by the Customer, James Jewelry Diamond will edit Personal Data for the Customer as soon as possible. James Jewelry Diamond will notify the Customer within 72 hours of receiving the request to edit the Customer’s Personal Data in case James Jewelry Diamond cannot immediately edit the Customer’s Personal Data for objective reasons or because any reason.

Customers are responsible for promptly updating and correcting their personal data to James Jewelry Diamond and are responsible for the accuracy and completeness of the data provided by the Customer.

6.3 Deletion of Personal Data:

Except where otherwise provided by law and the cases specified in point d of this clause, Customers may request James Jewelry Diamond to delete their Personal Data in the following cases:

Customers finds that the Personal Data is no longer necessary for the purposes of data processing for which the Customer has agreed and the Customer accepts the damages that may result from requesting deletion of the data;

The Customer withdraws consent in accordance with the law and the content of this Notice;

The Customer objects to James Jewelry Diamond processing the Customer’s Personal Data and James Jewelry Diamond has no basis to prove that continued processing is necessary;

The Customer has evidence to prove that James Jewelry Diamond has processed the Customer’s personal data for improper purposes or in violation of the law.

Cases in which the Customer believes that the Customer’s Personal Data must be deleted in accordance with the law.

Within 72 hours from the time of receiving the request to delete Customer’s Personal Data, James Jewelry Diamond will carry out procedures to delete all Customer Personal Data that James Jewelry Diamond collects, except in the case of The law has other provisions.

In the following cases, James Jewelry Diamond will perform irreversible deletion of Customer’s Personal Data:

Personal data is processed for improper purposes or the processing purpose has been completed.

The customer agrees; Storage of Personal Data is no longer necessary for the operations of James Jewelry Diamond and/or relevant Third Parties; James Jewelry Diamond and/or related Third Parties are dissolved or no longer operating or declare bankruptcy or terminate operations according to the provisions of law.

Customer’s personal data will not be deleted in the following cases, even when Customer requests to delete Personal Data:

The law does not allow deletion of data;

Personal data is processed by competent state agencies for the purpose of serving the activities of state agencies in accordance with the law;

Personal data has been made public in accordance with the law;

Personal data is processed to serve legal requirements, scientific research, and statistics in accordance with the law;

In case of emergency in national defense, national security, social order and safety, major disasters, dangerous epidemics; when there is a threat to security and national defense but not to the extent of declaring a state of emergency; preventing and combating riots, terrorism, preventing and combating crime and law violations;

Respond to emergency situations that threaten the life, health or safety of Customers or other individuals.

7.1 James Jewelry Diamond will store Customer’s personal data in a form suitable to James Jewelry Diamond’s operations and for a period of time consistent with the purpose of data processing and Customer’s requests.

7.2 Unless otherwise prescribed by law, the time James Jewelry Diamond begins and ends processing Customer’s personal data is as follows:

• • Time James Jewelry Diamond begins: is calculated from the time the Customer gives consent. James Jewelry Diamond processes Customer’s Personal Data according to the provisions of this Notice;
  • End time: from the time James Jewelry Diamond completes the processing of the Customer’s personal data or receives a request to terminate data processing and/or the Customer requests to withdraw consent to James Jewelry Diamond Process Customer Data and/or another time as required by law.

7.3 James Jewelry Diamond commits to processing Customer’s Personal Data in a safe and secure manner and ensuring the Customer’s legitimate rights and interests regarding the processing of Personal Data within James Jewelry Diamond’s capacity and in accordance with provisions of current law. James Jewelry Diamond applies appropriate data processing methods as well as appropriate technical and organizational security measures, to avoid unauthorized access, reading, use, alteration, provision, destruction or other other processing of Personal Data. However, the network environment (internet) is not a secure environment and there can be no absolute guarantee that Customer Personal Data shared using the internet will always remain secure and therefore Customer Personal Data Collected and stored by Customers may be compromised by a Third Party (such as hackers) and may cause impacts and losses to Customers. When Customers use the internet to transmit personal data, Customers should only use secure systems to access websites, applications or devices. Customers are responsible for maintaining access authentication information. Your access to each website, application or device is safe and confidential. Customers need to immediately notify James Jewelry Diamond if they detect any abuse of login information and change their access password immediately. James Jewelry Diamond will try as much as possible to repair and strengthen security fences, minimizing damage to customers.

8.1 Customer Rights:

Right to know: Customers have the right to know information about the purpose, method, scope, type of data James Jewelry Diamond processes and other contents related to the processing of Customer Personal Data .

Right to consent: Customers have the right to agree or not to allow James Jewelry Diamond to process their personal data, except in the case of processing personal data in cases where the customer’s consent is not required as specified in the Notice. this and relevant legal regulations;

Right to withdraw consent: Customers have the right to withdraw their consent, but must comply with the relevant content in this Notice and the provisions of law.

Right to object to data processing: Customers have the right to object to James Jewelry Diamond processing their Personal Data to prevent or limit the disclosure of Personal Data or use for advertising and marketing purposes inconsistent with the provisions at This notice and related legal regulations. James Jewelry Diamond will fulfill the Customer’s request within 72 hours after receiving the request.

Right to access and edit Personal Data: Customers have the right to access, view and edit their Personal Data in the manner and methods specified in this Notice and relevant legal regulations.

Right to delete data: Customers can delete or request James Jewelry Diamond to delete Customer’s personal data in accordance with the provisions of this Notice and legal regulations.

Right to restrict data processing: Customers have the right to restrict James Jewelry Diamond from processing their Personal Data. James Jewelry Diamond will comply with the Customer’s request within 72 hours after receiving the Customer’s request.

Right to request James Jewelry Diamond to provide data: Customers have the right to request James Jewelry Diamond to provide their personal data with the following request order and procedures:

• • When requested to provide personal data, the Customer or representative The Customer’s legal representative sends a request form to provide personal data to James Jewelry Diamond by one of the following methods (i) directly at James Jewelry Diamond’s headquarters; or (ii) via James Jewelry Diamond’s email; (iii) via postal service.
  • James Jewelry Diamond will appoint responsible personnel to receive the Customer’s request to provide personal data and monitor the process and list of personal data provision as requested; In case the requested personal data is not within the authority, James Jewelry Diamond will notify and guide the Customer to the competent authority or clearly notify the inability to provide personal data.
  • Within 72 hours after receiving the Customer’s request to provide valid personal data, James Jewelry Diamond will notify the deadline, location, and form of providing personal data; Actual costs for printing, copying, photocopying, sending information via postal service, fax (if any) and payment method and deadline. Right to complain, denounce, sue: Customers have the right to complain, denounce or sue according to the provisions of law.

Right to request compensation for damages: Customers have the right to request compensation for damages according to the provisions of law when violations of regulations on protecting their personal data occur.

Right to self-protection: Customers have the right to self-protect according to the provisions of law or request competent agencies and organizations to implement methods to protect civil rights such as recognizing, respecting, protecting and preserving civil rights. assume your civil rights; Force the termination of infringing acts; forced to publicly apologize and rectify; forced to perform obligations; forced to pay compensation for damages; Cancel individual illegal decisions of competent agencies, organizations, and persons; and other requirements as prescribed by law.

8.2 Customer Obligations:

Protect Your Personal Data; request other relevant organizations and individuals to protect their personal data.

Respect and protect the Personal Data of others.

Provide complete and accurate Personal Data when agreeing to allow James Jewelry Diamond to process Customer Personal Data.

Commitment, warranty and responsibility when providing Third Party Personal Data to James Jewelry Diamond. The Customer undertakes that it has obtained legal authorization from that Third Party to provide and process personal data and has clearly informed the Third Party and agreed to all the contents of this Notice. , including allowing James Jewelry Diamond to process personal data of Third Parties for one or more or all of the processing purposes stated in this Notice.

Notify, update, and supplement your personal data promptly and accurately to James Jewelry Diamond in accordance with the purpose of data processing.

Comply with the conditions (if any) when exercising the Customer’s rights specified in this Notice and relevant legal regulations.

Other obligations according to this Notice and legal regulations.

9.1 Customer’s consent

James Jewelry Diamond always respects and keeps Customer information confidential, therefore James Jewelry Diamond only processes Customer’s Personal Data in accordance with the purposes mentioned in this Notice with consent. of the Customer, unless otherwise provided by law.

By agreeing to create an account and purchase James Jewelry Diamond Products, Customers are clearly aware of the contents of this Notice, including but not limited to the contents of (i) the types of Personal Data processed by James Jewelry Diamond ; (ii) Purpose of James Jewelry Diamond processing Customer’s Personal Data; (iii) Organizations and individuals processing Customer’s personal data; (iv) Customer’s rights and obligations.

The Customer is considered to agree to allow James Jewelry Diamond to process the Customer’s personal data when the Customer performs one of the following activities:

• • The Customer confirms in writing when transacting directly at James Jewelry Diamond; or
  • Customers register for membership cards or have become loyal customers of James Jewelry Diamond; or
  • Customers access and transact on James Jewelry Diamond’s online platform (including website, facebook,…); or
  • Customers register and log in to an account on James Jewelry Diamond’s website;

By performing one of the above activities, the Customer voluntarily agrees to allow James Jewelry Diamond to process the Customer’s personal data in accordance with James Jewelry Diamond’s data processing purposes from time to time.

In case the Customer does not agree to James Jewelry Diamond processing Personal Data for any purpose, the Customer please send a request to the contact information listed in this Notice. James Jewelry Diamond respects the rights of Customers, however Customers may not enjoy certain benefits from James Jewelry Diamond.

In case the Customer authorizes another organization or individual to represent the Customer to carry out procedures related to processing the Customer’s personal data with James Jewelry Diamond, the Customer or the Customer’s legal representative must Provide James Jewelry Diamond with a legal authorization document (if authorizing an individual, the authorization document must be notarized or authenticated; if authorizing an organization, it must be fully signed by the Customer and the representative). have the authority of the organization), and at the same time, the content of the authorization document must clearly show that the Customer clearly knows the policies and regulations on processing personal data and agrees to let James Jewelry Diamond process their personal data. Client.

For processing sensitive personal data, customers will be informed by James Jewelry Diamond that the data to be processed is sensitive personal data.

9.2 Withdrawing consent

Customers have the right to withdraw consent allowing James Jewelry Diamond to process Customer Personal Data. When there is a need to withdraw consent, the Client must submit a request (request must be expressed in a format that can be printed, reproduced in writing, including in electronic or verifiable format b) to James Jewelry Diamond.

When receiving the Customer’s request to withdraw consent, James Jewelry Diamond informs the Customer of the consequences and damages that may occur when withdrawing consent; At the same time, stop and request relevant organizations and individuals to stop processing Personal Data for which the Customer has withdrawn consent.

The customer notes that the withdrawal of consent does not affect the lawfulness of the data processing that was agreed to before the withdrawal of consent.

9.3 James Jewelry Diamond has the right to process Personal Data in the following cases without Customer’s consent, specifically:

In an emergency, relevant Personal Data must be processed immediately to protect life , the health of the Customer or others.

Disclosure of Personal Data as prescribed by law.

To perform obligations under Customer’s agreements and/or contracts with relevant agencies, organizations and individuals according to the provisions of law.

Serving the activities of competent state agencies according to law.

Other cases according to the law.

10.1 For any questions, comments, or complaints related to the processing of personal data, please contact and/or send to James Jewelry Diamond according to the information below:

JAMES JEWELRY DIAMOND LLC

Address: No. 90 Ngo Gia Tu, Phuoc Tien Ward, Nha Trang City, Khanh Hoa Province, Vietnam

Phone: 058.915.7979

Email: james.luxuryngt@gmail.com

10.2 Complaint resolution

In case it is discovered that James Jewelry Diamond does not process personal data for the right purpose, scope of method or other contents according to the Circular This Notice or Personal Data Processing Notices are amended and supplemented from time to time. Customers please send relevant information and evidence to James Jewelry Diamond according to the contact information above.

James Jewelry Diamond will check and respond to Customer’s complaint information immediately or at the latest within 72 working hours from the time of receiving the information. In case the Customer’s problem is complex or James Jewelry Diamond has a large volume of problems that need to be resolved, James Jewelry Diamond will inform the Customer that James Jewelry Diamond needs more time to resolve and James Jewelry Diamond will find a solution within one day. months since the issue was first raised.

11.1 This notice takes effect from July 1, 2023 and is publicly announced by James Jewelry Diamond to Customers on the official website and/or transaction channels, communication between James Jewelry Diamond and Customers and/or its applications. James Jewelry Diamond.

11.2 This notice may be updated and amended from time to time and notified to Customers via James Jewelry Diamond’s website or transaction channels or applications.

11.3 Any complaints or disputes related to the collection and processing of personal data according to this Notice will first be resolved by negotiation between James Jewelry Diamond and the Customer. In case no negotiation is possible, the dispute will be resolved by institutional arbitration at a Commercial Arbitration Center established and operating in Vietnam according to the Rules of Arbitration Procedures in effect at the time of resolution. disputes of that Arbitration Center; The place of arbitration is in the city. Ho Chi Minh, Vietnam.

11.4 James Jewelry Diamond recommends that Customers regularly visit James Jewelry Diamond’s website to promptly update changes and additions (if any) to this Notice.

11.5 Issues regarding the processing of personal data that are not specified in this Notice shall be implemented in accordance with current laws on personal data processing.