FREQUENTLY ASKED QUESTIONS

Order according to customer samples?

James Jewelry Diamond accepts orders according to customers’ requests with gold and diamond materials. Depending on the complexity of the product, implementation time ranges from 10 – 25 working days. Please contact hotline 0589157979 or come directly to the store for specific advice.

Can I buy online in installments?

James Jewelry Diamond supports purchases in installments via credit cards from 24 banks, applicable at all stores and online. Please refer here or contact hotline 0589157979 for specific advice.

What forms of payment does James Jewelry Diamond apply?

James Jewelry Diamond currently has the following payment methods: cash, credit card, ATM, Visa/Mastercard, VNPay payment or transfer payment. In addition, James Jewelry Diamond also has installment payment service via credit cards of 24 banks in the Payoo system with attractive policies link https://jamesjewelrydiamond.com/mua-hang-tra-gop/

Not receiving notification Once payment is successful, what should I do?

In case of payment error, for the fastest support, please contact hotline 0589157979 for a consultant to assist in checking the order.

 I want to issue a company invoice/electronic invoice?

James Jewelry Diamond’s orders are invoiced. In case you need to issue an invoice to the company, please provide complete information in the notes section with the following contents:

    • Company name: ……….
    • Tax code: ……….
    • Address:

I just bought a silver bracelet but it doesn’t fit, can I exchange for another product?

I just bought an 18K gold ring at the store, can I exchange it?

I just bought a bracelet online, haven’t used it yet but it’s broken. What should I do if I want to exchange it for another product?

My silver ring is tarnished, can James Jewelry Diamond help renew it?

Does James Jewelry Diamond support overseas delivery?

Currently, James Jewelry Diamond can deliver goods outside of Vietnam. For fastest delivery support, you can refer to purchasing and ordering online at James Jewelry Diamond’s Houston branch. For more information, visit the website: jamesjewelrydiamond.com

Will the delivery staff call me before delivery? The delivery staff came but I’m suddenly busy, can it be delivered to me again?

The delivery staff will call you in advance before delivering the goods. In case you are busy and cannot receive the goods, please reschedule a time with the delivery staff or contact hotline 0589157979 so that James Jewelry Diamond can assist you.

I want to order online and pick up at the store?

James Jewelry Diamond provides the service Order Online and receive at the store: Order online – Receive goods quickly at the most convenient store.

Does James Jewelry Diamond sell jewelry by sign, destiny or age?

James Jewelry Diamond always sells a variety of products to serve each customer’s needs, and feng shui jewelry is one of them. To choose jewelry that suits your feng shui, please contact hotline 0589157979 for specific advice.

Does James Jewelry Diamond have diamond testing services?

James Jewelry Diamond has diamond testing services. To be sure of the origin of products purchased at private stores, customers can bring products (diamonds, precious stones, semi-precious stones) to the James Jewelry Diamond Testing Center at 90 Ngo Gia Tu, Phuoc Tien ward, Nha Trang city, Khanh Hoa province for quality inspection.