REFUND POLICY
To ensure your rights, James Jewelry Diamond accepts requests to exchange/return products or refund/deposit according to the following terms and services:
Cases of exchange/return or refund/deposit
- Product is defective from the manufacturer.
- The product was delivered with the wrong quantity, information and design compared to the order.
- The prepaid payment order has been canceled or has not been successfully delivered to you.
Conditions for exchange/return or refund/deposit
- Products received by James Jewelry Diamond must be intact, with no signs of use. In case the product is defective or damaged due to transportation, please provide an opening video/image of the goods immediately after receiving the goods for James Jewelry Diamond to confirm.
Procedure for exchange/return or refund/deposit
- Step 1: Customer contacts James Jewelry Diamond to request a refund. To facilitate the refund process, please provide product images and confirm delivery time.
- Step 2: James Jewelry Diamond reviews and responds to the review results.
- Step 3: James Jewelry Diamond conducts refund procedures.
Time for exchange/return or refund/deposit
| Payment method | Expected refund time |
|---|---|
| Payment by domestic ATM card | From 7 to 10 working days |
| Payment by Visa/ MasterCard/ JCB card | From 7 to 15 working days |
In case you still have not received the item after the above time For refund transactions, please contact hotline: 058.915.7979 for support.
Note:
- James Jewelry Diamond fully bears the exchange/return shipping costs.
- Estimated refund time is calculated from the date James Jewelry Diamond confirms the procedure.
- The account number needs to match information with the person paying for the order. In case of installment payment, refund time will depend on your bank.
- James Jewelry Diamondhas not applied a refund method different from the method you previously paid.