WARRANTY AND EXCHANGE POLICY

I/ Time and conditions for 48H exchange:

Conditions Apply To James Jewelry Diamond Products
Time Purchase at the store: from the time the store issues the invoice to the customer. Buy online with home delivery:from the time the customer receives the product.

II/ Exchangeable product lines:

48H EXCHANGE
Gold New items with higher value or equal to old items: James Jewelry Diamond will refund 100% of the original invoice value. The new item has a lower value than the old item: James Jewelry Diamond recovers 90% of the original invoice value.
72H EXCHANGE
Silver

Only accepts exchange for size/niche in the same product code and can only be exchanged once.

Cannot be exchanged for another product.

III/ Products not eligible for 48H exchange:

    • Loose stones such as diamonds, colored stones, pearls. Heart2heart Jewelry. Gold bars, rings, fortune products.
    • Products designed according to customers’ individual needs.
    • Ring products can be customized according to customer needs outside of the standard frame (for women’s rings smaller than size 6 and larger than size 16, for men’s rings smaller than size 14 and larger than size 25, the 48H exchange will not apply).
    • 48H exchange does not apply to products that have had their design, size/size modified compared to the original.
    • Platinum material jewelry cases of all kinds.
    • Custom jewelry changed to 22K, 24K cost jewelry.

General note:

For shell jewelry: After seeding, the customer will bear the cost of planting shells (according to James Jewelry Diamond’s warranty regulations).

For STYLE By James Jewelry Diamond jewelry: Exchange only applies to gold jewelry in the same product line. Not applicable to other product lines and vice versa.

For calculated jewelry:

    • Jewelry charged for exchange to the same product line with equal or higher price (calculated on total value of purchase invoice): buy back 100% of the value of wages and gold coins of the old invoice, collect the difference between the new invoice and old invoices.
    • Jewelry is converted to a new product of lower value, or to another Jewelry group (calculated on the total value of the purchase invoice): buy back 70% of the wage value (customer loses 30% of the wage), weight The amount of gold bought back is calculated according to the price of gold sold at the time of exchange.
    • The selling price of gold is calculated based on the price at the time of exchange within 48H.

Gold is recovered according to the weight and price of gold purchased at the current time.

Please keep the product intact, unused, with complete packaging and related documents, and complete electronic invoice information.

48H exchange is not applicable to products that have been modified in design or size compared to the original.

For stores in collection shopping centers, the 48H return policy applies to transactions right at the center where the customer has chosen to buy and does not apply to new products lower than the old value.

Only applicable for 48H product exchange at the store system (not applicable for online exchange)